Return & Replacement Policy

We want every pack to arrive crisp and intact.

Eligible requests

Within 7 days of delivery you can request a replacement, refund or return if the product was damaged, the wrong item, missing from the parcel, expired, or had a quality problem. Because these are food items, change-of-mind returns are not accepted.

How

1. Open the order in My orders (or use Track order) and choose Return / replace.
2. Select the items and add a photo of the pack and label.
3. We review the request and update you by email/SMS/WhatsApp. If approved we arrange a replacement or refund.